f.a.q.

You have questions. We have answers.

How can I access the water quality report?


You can access our water reports by clicking here

How do I report a water outage?


You can report an outage using our Report Outage form by clicking here


What are your rates and fees?


Bean Station Utility District Rates and Fees are as follows:

$27.00 Minimum Monthly Charge …. 0 – gallons to 1,500 gallons

Next 8,000 gallons ………………. $5.30 per 1,000 gallons

All over 9,500 gallons ……………. $4.80 per 1,000 gallons

Facility Fee: $0.46 per 1,000 gallons (All Customers)

If your bill is unpaid after the due date, a 10% late fee is accessed the next day.

If not paid within 10 days of due date, a $25.00 Delinquent Account Fee will be assessed.

The water service is subject to be removed without notice the next business day. The cost

to re-connect will be $35.00 during business hours, and $60.00 after 5:00 p.m.

No Reconnections after 6:00 p.m.

How do I pay my bill?


We make paying your bill easy and convenient for you. You can pay online using our portal by visiting the MY ACCOUNT page here or pay in our office located at 581 Broadway Dr, Bean Station, TN 37708

How long does it take service to be setup?


Once we recieve your request for new service, we can typically have you setup within 2 to 3 business days. You can setup new service by clicking here

What are the common causes of water leaks?


Leaking outside faucet or sprinkler system

Toilet valve not sealed correctly or toilet running

Leaking inside faucet such as a kitchen or bathroom sink

Leaking appliances such as a refrigerator, dishwasher, washing machine, ice maker, hvac unit, heat pump or related aplicanes.

Leak between the water meter and the house

Hot water heater leaking

Filling a swimming pool

Continuous use of water for a 24 hour period

Meet The Team

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Tammy

General Manager

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Jeff

Superintendent

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Jess

CSR

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Ceanna

CSR

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Reanna

Administrative Assistant

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Keith

Board President

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Randy

Board Vice President

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Melissa

Board Secretary/Treasurer